Contact Us

office

You can call us Monday through Friday (9am – 5pm EST) 

or check our Frequently Asked Questions for immediate answers to common issues and concerns.

CUSTOMER SERVICE:

Customer Service: 888-307-1162 

Fax Number: 817-416-2326 


WORLDWIDE HEADQUARTERS:

MASA Global Building 

1301 International Pkwy, Suite 300, Sunrise, FL 33323 


TRANSPORT HOTLINE:

Call Toll Free 800-643-9023

24-Hour Access to Services.

Thanks for contacting us!

×
We will be in touch with you shortly.

Thanks for contacting us!

×
We will be in touch with you shortly.

Peace of Mind

You.  Your Family.  Your Finances.

To Order by Phone: 888-661-1723

1Repatriation to Hospital Near Home Coverage, Patient Return Transportation Coverage, and Mortal Remains Transportation Coverage benefits shall extend Worldwide.

Worldwide coverage shall automatically extend to the United States, Canada, Mexico, the Caribbean (excluding Cuba), the Bahamas and Bermuda (collectively, “Basic Coverage Area”) (excluding countries referenced on the Office of Foreign Assets Control (“OFAC”) countries, and Antarctica), and extend elsewhere contingent upon ten (10) day prior notice of such travel. Notice may be provided by (i) certified mail, return receipt requested, to the MASA Corporate office; (ii) electronic mail, including delivery confirmation; or (iii) facsimile, including confirmation of delivery, and MASA’s written acknowledgment of such notice. Notice must include a travel itinerary of travel destinations and dates. Unless otherwise authorized by MASA in writing, Worldwide coverage shall apply up to ninety (90) days per trip. During the first year of enrollment, Members requiring Worldwide Coverage must pay their membership in full for the first twelve (12) months prior to receiving this benefit.

2Source: https://www.bbb.org/us/fl/plantation/profile/administrative-services/masa-global-0633-90554822

3Amounts shown reflect actual amounts billed to MASA members. Individual amounts billed by providers vary depending upon various factors.

4Based on estimated air ambulance claims data received by MASA. Individual claims vary.

5Anon,“Air Ambulances” NAIC. (n.d.) February 22, 2022. Accessed September 21, 2022. US Statistic; https://content.naic.org/cipr-topics/air-ambulances

6Anon, “National Association of State EMS officials releases stats on local agencies, 911calls”. EMS1. April 10, 2020. Accessed September 21, 2022. US Statistic;
https://www.ems1.com/ambulance-service/articles/national-association-of-state-ems-officials-releases-stats-on-local-agencies-911-calls-LPQTHJrK2oIpxuR1/

7LorieKonish, “This is the real reason most Americans file for bankruptcy”. CNBC. February 10, 2019. Accessed September 21, 2022.
 https://www.cnbc.com/2019/02/11/this-is-the-real-reason-most-americans-file-for-bankruptcy.html 

Copyright © 2025 MASA Global | Built with Buyist

The information provided is for informational purposes only and does not provide any coverage. Not all MASA MTS products and services are available to residents of all states. For a complete list of coverage and exclusions, please refer to the applicable member services agreement or policy for your state. The benefits listed, and the descriptions thereof, do not represent the full terms and conditions applicable for usage and may only be offered in some memberships or policies. Premiums and benefits vary depending on the plan selected. MASA MTS utilizes third-party transportation service providers and does not own or lease any vehicles. MASA, MASA Global, MASA MTS and MASA TRS are registered service marks of MASA Holdings, Inc., a Delaware corporation and an affiliated company with Medical Air Services Association, Inc. (MASA), Medical Air Services Association of Florida, Inc. (MASAF), and MASA Insurance Services, Inc. (MISI). DE, IA,KY, MD, ND, PA, WA, and WV residents: MISI, with its principal place of business at 1250 S. Pine Island Road, Suite 500, Plantation, FL 33324, offers insurance coverage through Obsidian Insurance Company. Coverage is not available in all states and is subject to the company underwriting guidelines and the issued policy. Policy forms and policy terms may vary by state and territory. National Producer #19897480. FL residents: MASA MTS provides insurance coverage whereby MASAF is a prepaid limited health service organization licensed under Chapter 636, Florida Statutes, license number:65-0265219 and is doing business as MASA MTS with its principal place of business at 1250 S. Pine Island Road, Suite 500, Plantation, FL 33324. WY residents: Getmasa.com; 800-643-9023, MASA provides a membership plan and not insurance coverage and the range of discounts for air ambulance services provided under such membership will vary depending on the provider and the services offered. TN residents: MASA provides a membership plan and not insurance coverage. TennCare Medicaid covers air ambulance transport services and requires no out-of-pocket expense by the enrollee for air ambulance transport services. Some state laws prohibit Medicaid beneficiaries from being offered air ambulance memberships or being accepted into air ambulance membership programs. If an individual submits an air ambulance membership agreement application, the applicant must attest to the fact that the applicant is not currently, nor plans to be, enrolled in Medicaid. If a member has a high deductible health plan (“HDHP”) that is compatible with a health savings account (“HSA”), benefits may become available under the MASA membership for expenses incurred for medical care (as defined under Internal Revenue Code(IRC) section 213 (d)) once a member satisfies the applicable statutory minimum deductible under IRC section 223(c) for HDHP coverage that is compatible with a HSA.


MASA Global may use your Personal Data to contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or services, including the security updates, when necessary or reasonable for their implementation.

BBB